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Privacy Policy

Last Updated: January 15, 2025

At Sendly-LinkFeed, we handle your personal information with care and transparency. This policy explains how we collect, use, and protect your data when you use our multi-year budget planning services.

We're based in Taiwan and operate under local data protection regulations. But honestly, we try to exceed the minimum requirements because your trust matters more than compliance checkboxes.

Questions about your data? Email us directly at [email protected] or call +886958221335. We respond to privacy inquiries within 48 hours.

Information We Collect

Running a budget planning platform means we need some information about you. Here's what we collect and why it matters.

Account Information

When you sign up, we ask for basic details that help us create and manage your account:

  • Full name and email address for account identification
  • Phone number for account recovery and important notifications
  • Password (encrypted, we never see your actual password)
  • Company or organization name if you're using our business tools
  • Billing address for invoice processing

Financial Planning Data

This is the core of what we do. When you use our platform, you enter financial information to create your multi-year budgets:

  • Budget categories and spending allocations
  • Income projections and expense forecasts
  • Financial goals and target timelines
  • Historical data you upload for planning purposes
  • Notes and comments you add to your budget plans

This data stays private. We don't share it with third parties for marketing. We don't sell it. Period.

Technical Information

Like most online services, our systems automatically collect some technical data:

  • IP address and general location (city level, not your home address)
  • Browser type and device information
  • Pages you visit and features you use
  • Time spent on different sections
  • Error messages and technical issues you encounter

How We Use Your Information

Everything we collect serves a specific purpose. We're not in the business of hoarding data.

Service Delivery

  • Process your budget calculations and generate projections
  • Save your work so you can access it from any device
  • Send you notifications about account activity
  • Provide customer support when you need help

Platform Improvement

  • Analyze usage patterns to identify which features work well
  • Test new functionality with anonymized data
  • Fix bugs and improve performance
  • Understand how people actually use budget planning tools

We perform regular security audits every quarter. Your financial data is encrypted both in transit and at rest using industry-standard AES-256 encryption.

Your Rights and Control

You own your data. We're just keeping it safe for you. Here's what you can do with it.

Access Your Data

Request a complete copy of all information we have about you. We'll send it within 7 business days in a readable format.

Correct Information

Update your account details anytime through your dashboard. Or contact us if something needs fixing.

Delete Your Account

Want to leave? No problem. We'll delete your data within 30 days. Some financial records might stay for legal requirements.

Export Your Work

Download all your budget plans in CSV or PDF format. Take your data with you if you switch platforms.

Restrict Processing

Ask us to limit how we use your data while we investigate a concern you've raised about accuracy.

Object to Use

Opt out of marketing emails or data analysis. Your account will keep working normally.

To exercise any of these rights, email [email protected] with your request. We'll verify your identity and respond within 48 hours.

Data Sharing and Third Parties

We keep your information close to the chest. But running a modern service means working with a few trusted partners.

Service Providers We Use

  • Cloud hosting services for data storage and platform operation
  • Payment processors for handling subscriptions and transactions
  • Email service providers for account notifications
  • Analytics tools for understanding platform usage (anonymized data only)
  • Customer support software for managing help requests

All service providers sign data processing agreements. They can only use your information to provide services to us, not for their own purposes.

We Never Share Data For

  • Marketing purposes by third parties
  • Advertising networks or data brokers
  • Sale or rental to other companies
  • Training AI models (unless you explicitly opt in to anonymized research)

Legal Requirements

Sometimes the law requires us to share information. We'll only do this when legally obligated:

  • Valid court orders or subpoenas
  • Tax compliance requirements in Taiwan
  • Fraud prevention or security investigations
  • Protection of our legal rights in disputes

We'll notify you about legal requests unless prohibited by law.

Data Retention and Deletion

We don't keep your information longer than necessary. Here's our retention schedule:

Active Account Data

Kept as long as your account remains active. You can access and modify it anytime through your dashboard.

After Account Closure

Most data deleted within 30 days. We keep minimal records (email, transaction history) for 5 years to comply with Taiwan financial regulations.

Backup Systems

Deleted data might persist in backup systems for up to 90 days. These backups exist for disaster recovery, not active use.

Analytics Data

Anonymized usage statistics kept indefinitely for platform improvement. This data can't identify you personally.

Want to speed up deletion? Contact us directly and we'll prioritize your request, removing everything we legally can within 7 business days.

Security Measures

Financial data deserves serious protection. Here's what we do to keep your information secure:

Technical Safeguards

  • AES-256 encryption for all stored data
  • TLS 1.3 encryption for data in transit
  • Two-factor authentication available for all accounts
  • Regular security audits by independent firms
  • Automated monitoring for suspicious activity
  • Isolated database systems with restricted access

Organizational Practices

  • Limited employee access on a need-to-know basis
  • Mandatory security training for all team members
  • Background checks for employees with data access
  • Incident response plan tested quarterly
  • Regular password rotation requirements

If we detect a data breach affecting your account, we'll notify you within 72 hours via email and account notification. We'll explain what happened, what data was affected, and what we're doing about it.

International Data Transfers

Our primary servers are located in Taiwan. Some service providers operate globally, which means your data might be processed in other countries.

When data leaves Taiwan, we ensure:

  • Adequate data protection agreements are in place
  • Receiving countries have comparable privacy laws
  • Standard contractual clauses approved by data protection authorities
  • Same security standards apply regardless of location

Most of our infrastructure partners operate in Singapore, Japan, and the United States. All have strong data protection frameworks.

Cookies and Tracking

We use cookies to make the platform work properly. Here's the breakdown:

Essential Cookies

These keep you logged in and remember your preferences. Without them, the platform doesn't function:

  • Session authentication tokens
  • Security verification
  • Interface language selection
  • Dashboard layout preferences

Analytics Cookies

Help us understand which features people actually use. These are optional and you can disable them in account settings:

  • Page visit tracking
  • Feature usage statistics
  • Error rate monitoring
  • Performance metrics

We don't use advertising cookies or third-party tracking pixels. No Facebook Pixel, no Google Ads tracking, none of that.

Children's Privacy

Our service is designed for adults managing their finances. We don't knowingly collect information from anyone under 18 years old.

If you're a parent and discover your child has created an account, contact us immediately. We'll delete the account and all associated data within 24 hours.

Changes to This Policy

We update this policy occasionally to reflect new features or legal requirements. Major changes get announced via email at least 30 days before they take effect.

Minor updates (typo fixes, clarifications that don't change meaning) happen without notification. We always post the updated date at the top of this page.

If you disagree with changes, you can close your account before they take effect. We'll process your data under the old policy terms during that period.